Review guidelines

Who can leave a review?

Anyone with a free Venuva account can write a review. You choose a display name that appears on your reviews. Your real name and email address are never shown publicly, and are never shared with venue owners or other users.

What makes a good review?

• Write about your own experience. Not what a friend told you, or what you read elsewhere.
• Be specific. What made the atmosphere good? What did the staff do well or badly?
• Keep it proportionate. A single bad experience on a busy night is different from a pattern.
• Write at least 50 characters. Short, vague reviews are hard for anyone to act on.

What is not allowed?

• Reviews that identify or target individuals by name.
• Offensive, harassing or discriminatory language.
• Reviews written by an owner about their own venue, or a competitor’s venue.
• Multiple reviews from the same person for the same venue.
• Private information: email addresses, phone numbers or personal details of any kind.
• Promotional content or reviews written in exchange for payment, discounts or other incentives.
• Content that includes website links or contact details.

How are reviews checked?

Every review is read by a member of our team before it goes live. We do not publish reviews automatically. If a review does not meet these guidelines it will be rejected, and we will tell you why.

Ratings and scores

The rating shown on a listing is the true average of all approved reviews. It is never adjusted, weighted or influenced by a venue’s account status. A venue cannot pay to improve its rating.

Reporting a review

If you believe a published review violates these guidelines, use the Report link on the review. Our team will look into it and take appropriate action.

Venue responses

Venues with a Pro account can post one public response to each review. Responses must be professional and factual. Responses that attack the reviewer or contain false information will be removed.

Questions? Contact us.